Privacy Policy

Ko Olina Activities, LLC (“us”, “we”, “Ko Olina”, or “our”) has a strong commitment to providing excellent service to all of our customers, including respecting their concerns about privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products and services (collectively, our “Services”).

We understand that visitors to our website (“Website”) may have questions about whether and how this Website collects and uses information. We have prepared this statement to inform you of the privacy principles that govern KoOlina.com and associate Websites. This statement contains numerous general and technical details about the steps we take to respect your privacy concerns. The bottom line is that the needs and expectations of our customers form the foundation of everything we do – including protecting your privacy. By using the Ko Olina Activity’s Website, you consent to the data practices described in this statement.

Collection of your Personal Information

Ko Olina Activities, LLC collects personally identifiable information to provide the best possible experience when you utilize our Services. Personal data is collected directly from you when you:

  1. Request information pertaining to our Services (ex: including email, name, home or work address or telephone number);
  2. Request to join our newsletters (ex: name and email);
  3. Request to become a Perks member within the Ko Olina mobile app (ex: email)

Ko Olina Activities, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

Google Analytics: We utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. This information can include: your IP address, browser type, domain names, access times and referring Website addresses. This information is used by Ko Olina for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Ko Olina Activities, LLC Website. Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web available here, or please consult the Cookie Consent Tool for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept and reject them.

Ko Olina Activities, LLC encourages you to review the privacy statements of Websites you choose to link to and from Ko Olina Activities, LLC so that you can understand how those Websites collect, use and share your information. Ko Olina Activities, LLC is not responsible for the privacy statements or other content on Websites outside of the Ko Olina Activities, LLC and Ko Olina Activities, LLC family of Websites.

Use of your Personal Information

If you are a visitor from the European Economic Area (EEA), our legal basis for processing your personal data will depend on the personal data concerned and the specific context in which we collect it. Data processing of those who reside in the EEA is only done through prior consent.

Ko Olina Activities, LLC collects and uses your personal information to operate the Ko Olina Activities, LLC website and deliver the Services you have requested. Ko Olina Activities, LLC also uses your personally identifiable information to inform you of other products or Services available from Ko Olina Activities, LLC and its affiliates. Ko Olina Activities, LLC may also contact you via surveys to conduct research about your opinion of current Services or of potential new Services that may be offered.

Third-party websites/Services:

Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

Ko Olina Activities, LLC does not sell, rent or lease its customer lists to third parties. Ko Olina Activities, LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Ko Olina Activities, LLC may share data with trusted partners to help us perform statistical analysis such as Google Analytics, send you email or postal mail to provide customer support using MailChimp, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these Services to Ko Olina Activities, LLC, and they are required to maintain the confidentiality of your information.

Ko Olina Activities, LLC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Ko Olina Activities, LLC keeps track of the Websites and pages our customers visit within Ko Olina Activities, LLC, in order to determine what Ko Olina Activities, LLC Services are the most popular. This data is used to deliver customized content and advertising within Ko Olina Activities, LLC to customers whose behavior indicates that they are interested in a particular subject area.
Ko Olina Activities, LLC Websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ko Olina Activities, LLC or the site; (b) protect and defend the rights or property of Ko Olina Activities, LLC; and, (c) act under exigent circumstances to protect the personal safety of users of Ko Olina Activities, LLC, or the public.

Rights of Data Subjects

If you are a resident of the European Economic Area (EEA), you have the right to: (a) request access to your Personal Data and rectification of inaccurate Personal Data; (b) request erasure of your Personal Data; (c) request restrictions on the processing of your Personal Data; (d) object to processing your Personal Data; and/or (e) the right to data portability (“collectively, “Requests”). We can only process Requests from a user whose identity has been verified. To verify your identity, please provide your email address when you make a request.

For more information about how to get access to Personal Data and for exercising your rights, you can submit a request to admin@koolina.com.

Use of Cookies

The Ko Olina Activities, LLC Website use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with Ko Olina Activities, LLC site or Services, a cookie helps Ko Olina Activities, LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Ko Olina Activities, LLC Website, the information you previously provided can be retrieved, so you can easily use the Ko Olina Activities, LLC features that you customized.

View the Cookie Policy for more information.

Security of your Personal Information

Ko Olina Activities, LLC secures your personal information from unauthorized access, use or disclosure. Ko Olina Activities, LLC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Ko Olina Resort Mobile App

Depending on how you use our Mobile App, you will be subject to different types of Personal Data collected and different manners of collection:

  • Optin to Access Location – Users can opt-in to give the mobile app access to their location to aid in navigating through the resort
  • Opt-in to Access Push Notifications – To receive text alerts on your mobile device for marketing messages

Users may be asked to register to use the Mobile App in a legal manner. During the process of your registration, we will collect the following Personal Data through your voluntary disclosure:

  • Email and Password This data is only used in registration in becoming a Perks member within the Mobile App.

Opting-out of Ko Olina Resort Push Notifications: If you choose to no longer receive text alerts sent by Ko Olina Activities, LLC, you can opt-out by going to your device’s “Settings” and clicking on “Notifications,” and then disabling the option to “Allow Notifications”. (Different device configurations may alter how these settings work).

The Mobile App may link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those linked websites or applications.

Sending of Marketing Messages

We use your personal data to send you direct marketing communications by email and push notifications as described above. Direct marketing communications inform you about promotions or other similar activity

Mailchimp, a third-party email address management and message sending service is used to inform you of news or announcements. Email is required to receive these newsletters while first and last name is used to personalize email messages. In accordance with GDPR, users are required to give explicit consent to receiving marketing messages through an approved method of communication. This website obtains the explicit consent when a user manually checks the box within the sign-up form denoting to receive the electronic newsletter via Email. This service utilizes a double opt-in method to check that subscribers are the holder of the email and to confirm subscribing to the mailing list.

Changes to this Statement
Ko Olina Activities, LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. Ko Olina Activities, LLC encourages you to periodically review this Statement to be informed of how Ko Olina Activities, LLC is protecting your information.

Contact Information
Ko Olina Activities, LLC welcomes your comments regarding this Statement of Privacy. If you believe that Ko Olina Activities, LLC has not adhered to this Statement, please contact Ko Olina Activities, LLC at Admin@koolina.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Data Protection Officer
Ko Olina Activities, LLC
Admin@koolina.com
1100 Alakea St #2500
Honolulu, HI 96783

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